Vonage V-Portal User Guide Getting to know your V-Portal Ever hear the term user friendly? Well, the Vonage V-Portal defines the term. From the L
Vonage V-Portal User Guide take a few minutes to complete its start-up process. Most modems have a light that should be lit solid when start-up is com
Vonage V-Portal User Guide Using Static IP Addresses Although not commonly used, Static IP addresses are sometimes used by cable ISPs.you set up your
Vonage V-Portal User Guide Log in using your Parental Controls user name aassword). nd password (not the router user name and gle-line phone to your V
Vonage V-Portal User Guide Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For phone cord recommendations, see What kind
Vonage V-Portal User Guide Advanced Setup page (from the Home Page click Advanced Setup). Specify ports and IP addresses on the Port Settings page whi
Vonage V-Portal User Guide Vonage V-Portal Menu Map The V-Portal LCD menu allows you to control many settings affecting the functionality of the V-Po
Vonage V-Portal User Guide The Phone Line selection menu allows you to choose the line to which this feature will apply. It will only be displayed if
Vonage V-Portal User Guide View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section
Vonage V-Portal User Guide SystemNetwork InfoDiagnosticsDevice InfoInternet PortEthernet PortSend StatsDiagnostics datasent okayFirmware Version x.x.x
Vonage V-Portal User Guide SettingsContrastUse / key----------------VolumeUse / key----------------LanguageEnglishFrancaisEspanolNormalVoicem
Vonage V-Portal User Guide Vonage V-Portal Glossary The Glossary . Itkly. contains explanations for terms used throughout the Web UI that you may n
Vonage V-Portal User Guide will then take a few minutes to reload its software. When it has finished powering up, this error should be cleared up. NO
Vonage V-Portal User Guide View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 whic
Vonage V-Portal User Guide View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 whic
Vonage V-Portal User Guide View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 whic
Vonage V-Portal User Guide Vonage Connect Error [Code 003] Restart and try again. Unplug power connector and plug it in again. This message display
Vonage V-Portal User Guide NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in the address bar of
Vonage V-Portal User Guide If you bought your V-Portal in a Retail store and have not activated it on the Vonage website, please visit www.vonage.com/
Vonage V-Portal User Guide High Voltage 2 Error [Code 012] High voltage. Disconnect cable from phone port 2 immediately. Contact Vonage customer care.
Vonage V-Portal User Guide Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. 3. Sta
Vonage V-Portal User Guide Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. 3. Sta
Vonage V-Portal User Guide 2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? to run the phone ports
Vonage V-Portal User Guide 4. Start using Vonage service when the Phone 2 icon displays. If the problem still exists there could be a short in your h
Vonage V-Portal User Guide Rear Panel The rear panel of the V-Portal is functional and informative. Reset Button The Reset button is identified as RE
Vonage V-Portal User Guide Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. Start
Vonage V-Portal User Guide High Voltage Error [Code 211] High voltage. Disconnect cables from phone ports 1 and 2 immediately. Contact Vonage custome
Vonage V-Portal User Guide 1. Replace the four-wire telephone cords with standard two-wire telephone cords. 2. Start at the main menu and choose Sys
Vonage V-Portal User Guide 4. Start using Vonage service when the Phone 1 and 2 icons display. If the problem still exists there could be a short in
Vonage V-Portal User Guide Vonage V-Portal LCD Menu The V-Portal LCD menu gives you ultimate control of the V-Portal through a straightforward menu
Vonage V-Portal User Guide Note: If you’ve activated two phone lines on your V-Portal, you will be given the opportunity to select the line for which
Vonage V-Portal User Guide How can I delete an entry from my missed calls log? Want to remove a phone number from your missed calls log? Easy! When yo
Vonage V-Portal User Guide Of course you can also access your voicemail from any phone, from your Vonage Online Account or through your email. See Vo
Vonage V-Portal User Guide your phone when the call is placed. Simply pick up your phone’s handset to send audio greetings to friends and family. If
Vonage V-Portal User Guide Note: If you’ve activated two phone lines on your V-Portal, you will be given the opportunity to select the line you’d like
Vonage V-Portal User Guide represents Phone Port 1 or Phone Line 1. When you sign up for one line of Vonage service, you’ll typically plug your phon
Vonage V-Portal User Guide I just missed a call… how can I easily dial back the caller? Simply use Vonage’s Call Return feature and you never have to
Vonage V-Portal User Guide If you try to enable or disable the Do Not Disturb feature when someone else in your home or office is already using the V
Vonage V-Portal User Guide What Firmware Version is my V-Portal running? If you’ve called a Vonage representative for assistance with a problem, the r
Vonage V-Portal User Guide Or, if you are able to make phone calls from your Vonage phone line but can not access the Internet from a computer connect
Vonage V-Portal User Guide Higher (50 Kbps), and Normal (30 Kbps) sound quality. Many people can barely tell the difference between the settings. Norm
Vonage V-Portal User Guide With the V-Portal you can control the brightness of the LCD backlight. Choose one brightness level to use when Voicemail is
Vonage V-Portal User Guide V-Portal Web-based Configuration and Status User Interface For most users, the V-Portal once installed will function prope
Vonage V-Portal User Guide Enter the password in the Password field. The default password is router. So if you have not changed it, enter router. Cli
Vonage V-Portal User Guide The top right corner of the Home page has the status bar. This status bar has the same icons that appear on the LCD
Vonage V-Portal User Guide Status Page. For more information on these icons and their meanings, see the LCD help. View the Terms of Service by visi
Vonage V-Portal User Guide V-Portal Top The top of the V-Portal contains an LCD display area along with buttons for navigating through the LCD menu.
Vonage V-Portal User Guide The bottom of the Home page has additional status information. This provides information on the hardware and software ve
Vonage V-Portal User Guide Status Page. The pane on the right side of the Web UI is dedicated to context sensitive help. This means ththe information
Vonage V-Portal User Guide Basic Setup View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention
Vonage V-Portal User Guide The Basic Setup section of the Web UI allows you to enter the basic information necessary to get your Vonage V-Portal runni
Vonage V-Portal User Guide HINT: If you are installing behind a router that you did not specifically configure to use different IP Addresses for eve
Vonage V-Portal User Guide • The V-Portal will restart. (You don’t have to do anything, except please be patient and pletes its startup sequence. The
Vonage V-Portal User Guide To setup your Static IP connection: • Enter the following information obtained from your ISP: o IP Address o Subnet Mask
Vonage V-Portal User Guide PPPoE PPPoE is an acronym Point to Point Protocol over Ethernet. PPPoE is most often used by DSL service providers. If yo
Vonage V-Portal User Guide • The V-Portal will restart. (You don’t have to do anything, except please be patient and wait until the V-Portal complete
Vonage V-Portal User Guide (In the diagram above, we show a computer connected to your V-Portal. You could have such as a video game console, router
Vonage V-Portal User Guide IP Address. You can even run diagnostic tests from the LCD menu. Vonage V-Portal LCD Menu provides complete details for usi
Vonage V-Portal User Guide • DHCP Server Address – By default, the DHCP Server Address is 192.168.15.1. We recommend not changing the default. • DHC
Vonage V-Portal User Guide Changing your Password If you’d like to change the password from the default to something you can more easily remember, i
Vonage V-Portal User Guide addresses, parental controls, and network options. Some of these items are that are lost are eed to get online. It all need
Vonage V-Portal User Guide Saving Your Configuration To save your current config• Click on the Save button. The Sav ayed. • Enter a File name ( e d
Vonage V-Portal User Guide Advanced Setup Now we come to the advanced settings of the V-Portal. Most users will never need to adjust any of the setti
Vonage V-Portal User Guide Port Forwarding is used when you want to provide public access to services running on yourprivate LAN (such as a web serve
Vonage V-Portal User Guide • Enter the Local IP Address The Local IP Address is the destination IP address. It is the private IP address of the com
Vonage V-Portal User Guide Caution: Incorrectly changing these settings may interrupt your Internet or voice service or increase the vulnerability of
Vonage V-Portal User Guide DMZ Host A DMZ host is a network device that is visible directly from the public Internet. This device has unrestricted a
Vonage V-Portal User Guide If you are still uncertain, you will need to contact your ISP to see if you are required to register your MAC Address. MA
Vonage V-Portal User Guide Vonage V-Portal LCD Status Messages Your V-Portal keeps you informed of its progress when powering up by displaying LCD me
Vonage V-Portal User Guide The MAC Address of your V-Portal is displayed in the Assigned MAC Address field. This value is never altered. It’s for re
Vonage V-Portal User Guide IP Filtering allows you to block access to the Internet based on a specific IP address. You can specify a single IP address
Vonage V-Portal User Guide Like IP Filtering, MACMAC filtering restricts access based on a devices MAC address. The advantage of restrictinaccess base
Vonage V-Portal User Guide To restrict access to the Internet based on a Port: • Enter the Start Port • Enter the End Port. If you restricting acc
Vonage V-Portal User Guide • Filter Proxy A proxy is a computer that acts as a bridge between two other computers that use different standards, forma
Vonage V-Portal User Guide Caution: Incorrectly changing these settings may interrupt your Internet or voice service. We recommend that only users w
Vonage V-Portal User Guide specific websites, restrict access to websites based on keywords, or specify the specific websyou will allow your child to
Vonage V-Portal User Guide o add a User: T• Enter the name of the User in the text box field next to the Add User button. • Click the Add User but
Vonage V-Portal User Guide • If you want this user to have unrestricted Internet access, click the Enable checkbox associated with the Trusted User f
Vonage V-Portal User Guide • Activate Parental Controls by checking the Enable Parental Control checkbox and clicking the Apply button. tomatically
Vonage V-Portal User Guide LCD Message Meaning Retrieving IP address When you see this message, the V-Portal is connected to the Internet and is com
Vonage V-Portal User Guide From the home page click on the Advanced Setup tab. Click on the Parental Controls sub-menu. The Override Password section
Vonage V-Portal User Guide Using Parental Controls Now that we have looked at the Parental Controls screens – let’s see how they work using an e yo
Vonage V-Portal User Guide Now that the user is added, you need to define it. • Click on the Enable checkbox next to the User name in the User Se
Vonage V-Portal User Guide The next step is to setup the Policy Content rules for the users. Note that since we want the user name “Me” to have unre
Vonage V-Portal User Guide This screen will be followed immediately by a screen requesting them to login. Enter the user ame “Child 1” and the passwo
Vonage V-Portal User Guide Now when Child 1 surfs the Internet the parental controls we defined will be enforced. If they try to access www.vonage.
Vonage V-Portal User Guide This screen gives you an opportunity to enter an override password to gain access to a blocked site. A similar set of s
Vonage V-Portal User Guide • PPTP PassThrough - enables Point to Point Tunneling protocol to be used through VPN device (or software) on your LAN may
Vonage V-Portal User Guide • Click on the Apply button. • All the network options can be changed without rebooting the device. Dynamic DNS Service
Vonage V-Portal User Guide • Blocked Connections • Known Internet Attacks The Blocked Connections option will only log events if the “Blocked Fragme
Vonage V-Portal User Guide LCD Message Meaning The Internet icon displays in the status bar. If the LAN port is connected, the icon also displays.
Vonage V-Portal User Guide rom the home page click on the Advanced Setup tab. Click on the Firewall Logs sub-menu. tions section is at the bottom of t
Vonage V-Portal User Guide • Click the checkbox next to the Router Values field. • Click the Apply button • Wait for the device to reboot. • You w
Vonage V-Portal User Guide Novice Tab: By default, all of the applications have a priority of Medium. If you would like to change the priority of
Vonage V-Portal User Guide Power User Tab As previously mentioned, the Power User tab assumes some knowledge of networking, QoS or in some cases info
Vonage V-Portal User Guide The Manual setting allows you to specify the maximum upstream bandwidth. You should only change the Upstream Bandwidth para
Vonage V-Portal User Guide 1. Click on the Add Rule button in the Priority Rules List section. The Add Priority Rule r. screen will appea 2. Enter a
Vonage V-Portal User Guide Now that we have added a rule, we need to select a priority for that rule and enable it. By default, all rules are added
Vonage V-Portal User Guide To delete a prio1. Highligh t. 2. Click the Help In addition to thededicated to helrity rule: t the rule you want to dele
Vonage V-Portal User Guide Status Page he Status Page contains information about your V-Portal and its configuration. This information may be useful w
Vonage V-Portal User Guide Phone 1: Indicates whether or not the phone line is registered for use. A line is registered for use when it has been setup
Vonage V-Portal User Guide LCD Message Meaning <Scrolling message from Vonage> When necessary, a message will scroll across your V-Portal LCD t
Vonage V-Portal User Guide Diagnostics Page To access the Diagnostics Page, click on the Diagnostics sub-menu on the Status Page. The Diagnostic
Vonage V-Portal User Guide Traceroute • V-Support • GR-909 Test ill not need to use these utilities unless asked to do so by a member of the Vonage
Vonage V-Portal User Guide • Enter the IP address you want to ping in the Target field. • Specify the size of the packet, in bytes, you want to se
Vonage V-Portal User Guide Traceroute A Traceroute test, as the name implies, is a utility used to trace the route a packet takes from Tracerouteyour
Vonage V-Portal User Guide The results of the test will be displayed in the Results box. You can clear the results box by clicking on the Clear Test b
Vonage V-Portal User Guide • Select the test(s) to be performed by marking the corresponding checkbox. • Click on the Start Test button. The resu
Vonage V-Portal User Guide he Resistive Faults Test is used to determine if there is a short in your pTchone line. This may be hook. nd finally the
Vonage V-Portal User Guide • Select the test(s) to be performed by marking the corresponding checkbox. • Click on the Start Test button. st will b
Vonage V-Portal User Guide • Click on the DHCP Release button to release the current IP address. • Click on the DHCP Renew button to get a new IP
Vonage V-Portal User Guide Vona ips and e frequently asked questions about the Vonage V-Portal are presented n you didn’t even know you wanted to o In
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